KAŞ BOAT TOURS · DISCOVER
Cancellation, refund and date change
Learn how cancellation deadlines, refunds and date change applications are evaluated on the Kekova daily tour.
Scope and communication
The service provider and data controller is Ali Sarıca — Batin Boat Tour. The site brand is Kaş Boat Tours. Address: Andifli Mahallesi, Doğru Yol Caddesi No:28 D:6, Kaş/Antalya. Tax office: Kaş Tax Office. Phone: +90 546 436 87 71. Email: [email protected].
This policy applies to the Kekova daily tour booked on the site. For private daily/hourly rentals and group tours, the conditions clearly agreed in your offer apply; Cancellation conditions of the day tour do not automatically apply to these offers.
48-hour full refund policy
In case of cancellation made at least 48 hours before the departure time of the tour, the tour fee paid will be fully refunded. Requests received exactly 48 hours before are also included. Duration is calculated according to the departure time in the reservation in Türkiye time.
Customer-related cancellations less than 48 hours before departure time are not included in the automatic full refund. You can convey your special situation with your reservation code. This regulation does not eliminate your legal rights in cases where the service is not provided or is provided defectively.
Cancellation due to business or weather conditions
If the tour is canceled due to operating or weather conditions, a full refund or, with your agreement, a transfer to another available date will be offered. You do not have to choose a date change.
Just because the captain changes the route or the order of stops due to weather and sea conditions does not mean that the tour is canceled. Your legal rights regarding the service provided and the nature of the change are reserved.
date change
Customer-related date change requests are evaluated based on availability and business approval. If the price for the new date is different, you will be notified of the amount and the difference, if any, before the change. The date of the old reservation will not be considered changed without written confirmation.
Cancellation notification and refund method
Write your reservation code and tour date to [email protected] or via WhatsApp to +90 546 436 87 71. Submit your request in writing so that the notification time can be recorded. If you spoke by phone, ask for written confirmation.
For requests with the right to a full refund, the refund process is initiated within 14 days at the latest from the receipt of the notification, and where possible, through the vehicle in which the payment was made. When returning a money transfer, you may be asked for information necessary to verify account ownership. The bank’s reflection time to the account may also vary; The business does not charge additional processing fees for returns.
Dated service and legal rights
The right of withdrawal exception regarding rest/leisure services performed on a certain date is evaluated within the scope of Article 15/1-g of the Distance Contracts Regulation. This does not remove the 48-hour full refund opportunity that we have also promised above.
In disputes, you can apply to consumer arbitration committees and consumer courts within the framework of current monetary limits and application conditions.
Force
Version: 23.10.2026. Subsequent changes do not retroactively aggravate the terms of previously established reservations.